Return & Refund Policy

Overview

At Phool Swaad Makhana, we are committed to delivering the highest quality products to our customers. We understand that sometimes returns are necessary, and we've made our return and refund process as simple and transparent as possible.

                Important: Due to the perishable nature of food items, we have specific guidelines 
                for returns and refunds to ensure food safety and quality standards.
            

Return Eligibility

We Accept Returns If:

Product Damaged: The product arrived damaged or in poor condition
Wrong Item: You received the wrong product or flavor variant
Quality Issues: The product has quality defects (stale, rancid, or spoiled)
Packaging Issues: The packaging was tampered with or unsealed
Expired Product: The product is past its expiry date (though this rarely happens)

We Cannot Accept Returns If:

The package has been opened and the product consumed (unless there's a quality issue)
The return is requested after 7 days from delivery
You changed your mind about the flavor or product type
The product was stored improperly after delivery

Return Process

Step 1: Contact Us Within 7 Days

If you receive a damaged, incorrect, or defective product, please contact us within 7 days of delivery. You can reach us via phone, email, or WhatsApp (details below).

Step 2: Provide Details

When contacting us, please provide:

Your order number
Photos of the product and packaging (showing the issue)
A brief description of the problem

Step 3: Return Authorization

Our customer service team will review your request within 24-48 hours. If approved, we'll provide return authorization and instructions for sending the product back.

Step 4: Ship the Product

Pack the product securely (preferably in its original packaging) and ship it to the address provided by our team. We will cover return shipping costs for damaged or incorrect products.

Step 5: Inspection & Resolution

Once we receive the returned product, we'll inspect it within 2-3 business days. Based on our findings, we'll either issue a replacement or process a refund.

Refund Policy

Refund Timeframe

Once your return is approved and we receive the product, refunds will be processed within 5-7 business days. The refund will be credited to your original payment method.

Refund Methods

Online Payments: Refunded to your original payment method (credit/debit card, UPI, wallet)
Cash on Delivery: Refunded via bank transfer (you'll need to provide your bank account details)

Partial Refunds

In some cases, we may offer partial refunds if only part of your order is affected. This will be discussed during the return approval process.

                Please Note: Shipping charges are non-refundable unless the return is due to our error 
                (wrong item, damaged product, etc.).
            

Replacement Policy

We prefer to offer replacements rather than refunds whenever possible. If you receive a damaged or incorrect product, we'll ship a replacement at no additional cost to you.

Replacement products will be shipped within 2-3 business days of return approval and typically arrive within 3-5 business days depending on your location.

Cancellation Policy

Before Shipping

You can cancel your order free of charge before it's shipped. Simply contact us with your order number, and we'll process the cancellation and issue a full refund.

After Shipping

Once the order has been shipped, cancellation is not possible. However, you can refuse delivery when the courier arrives, and we'll process a refund minus the return shipping cost.

Last updated: February 2026